Director of Operations Senior Care - AdventHealth Well65+ Administration

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Day

Location: 900 Hope Way Altamonte Springs

The community you’ll be caring for:

• Join a team that provides exceptional patient-based care
• Well65+ focuses on preventative care and leads as the future of healthcare
• Collaborative teams that work together for a common goal
• Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care

The role you’ll contribute:  The Director of Operations is responsible for the overall operational success of medical practices.  Provides strategic leadership and direction utilizing the tools that have been provided, including the coordination of all practice activities except those directly involving professional medical judgment. This position requires a high degree of independence, initiative, collaboration, judgment, and follow-through on a wide range of sensitive and complex issues

The value you’ll bring to the team:         

• Management responsibilities for multiple practices
• Manages the Community Resource team members designated to each site within the assigned region and shares co-responsibility with the Marketing Team to develop and implement member growth strategies
• Responsible for the routine business and clinical functions of the practices while maintaining high ethical standards
• Promotes and maintains the Well 65+ culture by promoting a positive employee morale and a professional, effective, and efficient working atmosphere.
• Ability to manage, hire and train practice staff.  Supervises and coach's office and clinical staff daily
• Evaluates direct reports' performance and provides appropriate guidance and feedback
• Recommends corrective action as required
• Develops action plans for each practice that needs to improve or maintain performance levels - examples could be but are not limited to GLINT, Physician engagement, Press Ganey, employee turnover, Star ratings, financial performance, market growth etc
• Provides physician training as required
• Knowledge of healthcare finance including revenue cycle, expenses, and budgeting
• Responsible for development and implementation of budgeting and financial analysis of current performance.  Provides input for future budgets and financial needs of all practices assigned.
• Oversees the daily/monthly expenditures, staffing and overtime hours
• Monitors and manages patient flow through the practices to ensure appropriate utilization of physician time and staff coverage
• Manages the flow of the clinic to insure compliance, efficiency and patient satisfaction.
• Maintains Well 65+ standards and consistency throughout all practices

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Bachelors degree in Healthcare Administration, Business Administration or related field OR
• High School Diploma or equivalent and a minimum of 10 years of progressive leadership experience
• Experience with outpatient practice operations
• Excellent communication skills, both written and verbal. Ability to communicate with all ages, socioeconomic and educational levels.
• General knowledge of computer hardware and software
• Understating of the health care industry and basic physician referral patterns

Preferred qualifications: 

• Masters degree in Healthcare Administration, Business Administration or related field