Job SummarySupport projects with a keen focus on the consumer with the expectation of a single, simple, unified experience that helps them achieve their goals. In this position you will work closely and under direct supervision of the Experience Design and Strategy Lead to assist multiple programs and cross-functional teams utilizing human centered design principles.Job DutiesSupport user research activities that include interviewing, data analysis and synthesisTranslate insights from research to project strategy and product/service offerings Develop journey maps, service blueprints and personas based on user researchAdvocate for customer needs through storytelling, including writing, visual, and verbal communication that helps other teams