JOB SUMMARY: Reporting to the COO of the Baylor Scott & White Health Plan (BSWHP), the Director PMO will direct and manage Health Plan strategic enterprise-wide projects from scoping, business analysis, resource allocation (staff and capital), developing ongoing milestones and identifying impediments to success through to project completion. Directs and supports project multi-disciplinary teams utilizing project delivery best practices. Will push these methodologies into the organization, teaching processes throughout to insure competencies within the organization. Oversees project initiation, planning, execution and closeout. Additionally, this position will support the organizations process improvement initiatives to achieve cost containment. The position manages the project portfolio for the HealthPlan and directly supports priority cross-functional projects that align with health plan strategic portfolio projects, those with costs upward of $350,000 and/or 1,000 hours. In summary, the position provides a single source of understanding of all initiatives and eliminates redundancies or conflicting strategies. Provides transparency and reporting of project health and status.
ESSENTIAL FUNCTIONS: - Implement an enterprise-wide project management discipline on behalf of Baylor Scott and White Health Plan (BSWHP) - Lead the Health Plan in implementing the Project Management/Process Improvement program discovering the advantages of a project management discipline - Teach skills and techniques to staff through a didactic experience - Serve as a resource to the organization of various processes to improve project development, scoping, planning, implementation and measurement - Utilize accepted project management principles and industry certification programs such as SAS 70, Malcolm Baldridge Award, NCQA Certification, CAHPS and JD Powers and Associate awards and Project Management Institute (PMI) - Direct all large-scale, multi-disciplinary programs and projects for the BSWHP - Work with C-Suite Leadership team, prioritize projects and then evaluate, implement and communicate enterprise-wide project management strategies, utilizing a project, management discipline and work with executive leadership to accomplish - Each project will include a scope of work that has been vetted and approved by an executive project sponsor, with a business analysis supported by the PMO. This project plan will include a thorough definition of the work to be completed, the resources required, inclusive of budget and staff resources, objectives, milestones and timing, resulting in a formal project plan. - Develop and manage a budget for each project developed which exceeds $350,000 in cost to the organization for enterprise-wide initiatives - Project securing project management support will be enterprise wide, requiring business and IT resources, and may span a life cycle exceeding a routine budget year. Typically one-eighth of the staff could be involved in these projects over its life cycle. - Secure approval from the project sponsor for plan initiation - Effectively communicate project expectations to team members and stake holders, promoting horizontal and vertical communications between project teams and rest of organization - Set and continually manage project expectations with team members and other stakeholders - Proactively manage changes in project scope, identifying potential crises and devising contingency plans - Provide timely reporting to executive team on project status inclusive of accomplishments, deliverables, planned actions and barriers - Define project success criteria and disseminated to affected parties throughout the project life cycle - Establish project management policies and guidelines, deploying tools across the organization and ensure consistency with corporate strategies - Provide project management leadership to support teams and team leaders and ensure that project tools can be replicated by all - Direct team in setting up project objectives, milestones and completion - Provide guidance in meeting preparedness insuring that everyone is informed of project status, approval points and needs - Create and execute project work plans and revises as appropriate to meet changing needs and requirements - Identify resources needed and assigns individual responsibilities - Manage day to day operational aspects of a project scope and reviews deliverables prepared by team before passing to client - Effectively apply methodology and enforces project standards - Prepare for engagements reviews and quality assurance procedures - Minimize exposure and risk on projects - Resolve and/or escalate issues in a timely fashion - Ensure project documents are complete, current and appropriate - Coach, mentor, motivate and supervise project team members and influences them to take positive action and accountability for their assigned work - Directly supervise a team of Sr Project Managers, Business Analysts and Vendor Managers - Responsible for departmental budget as well as project budgets - Provide project management support to teams and team leaders by providing project management tools and guidance to team leaders and business analysts within groups - Assist teams in setting up project objectives, milestones and completion - Assist teams in meeting preparedness, insuring that everyone is informed of project status, approval points, need, etc - Develop policies and procedures for PMO functions and practices for used by the organization - Provide training on methodologies and techniques for team members - Provide a consistent structure for initiating, approving, implementing, training and measuring project completion - Possess strong analytic skills and is proficient in Xcel, Visio, Project Manager, and Xcelcius - Manage a variety of projects through all phases of the project life cycle, from scoping phase, through implementation - Manage activities of Performance Management and Macess - Perform other position appropriate duties as required in a competent, professional and courteous manner
KNOWLEDGE, SKILLS and ABILITIES: - Experience in both IT and business with an ability to grasp the needs and communications within and among each - Developed a PMO office or involved in an evolving program - Teaching experience for project management or process improvement programs - Experience within the healthcare industry, preferably with insurance expertise or banking industry - Master’s degree - 5 years of experience preferred - Lean Six Sigma Green or Blue Belt preferred - Project Management Professional (PMP) preferred - Ability to manage both IT and business needs - Able to manage all tasks of project from start to finish - Experience in health care industry and/or managed care preferred
MINIMUM REQUIREMENTS: - Bachelor’s Degree required, Master’s preferred - 5 years of experience
Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation’s exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it’s accepting a calling!