Overview

St. Luke's Health System in Ketchum is seeking a Cash Management Specialist to join our Cash Management team.

Position Summary

This position is a patient facing role at our hospital Patient Financial Services Offices. A person in this position acts in two different capacities in order to enhance the patient experience. The first responsibility is to assist patients presenting to our offices for a wide variety of financial needs, including processing patient payments, analyze patient accounts, identify issues and errors, and resolve discrepancies. The second aspect of this role is to assist all cash handling sites systemwide, via customer support and providing education. This is done by creating procedures, presenting training, and auditing to the policies. The ideal candidate for this role has customer service expertise, is comfortable counting, processing and balancing large amounts of cash. They need to be confident in multitasking, extremely detail-oriented, and have excellent interpersonal and communication skills. Must be self-driven and work well without supervision. A willingness to have fun, work hard, and a true passion to help others and solve problems is key to succeeding in this role!

Responsibilities

• Functions Under close supervision, follows established procedures in performing payment processing and adjustment duties of limited scope and complexity requiring professional knowledge of insurance rules, payer contracts and explanationof benefits theories and principles or other established posting policies andprocedures.
• Under close supervision, reconciles and balances batch payment posting cash handling activities, including but not limited to automated system processing, manual processing, general ledger posting, daily cash reconciliation, and end of day deposit composition.
• Analyzes patient accounts, identifies issues,errors.
• Conveys detailed information regarding insurance payments, discounts, adjustments and patient responsibility to the patients and/or customers and assists in interpreting account statements.
• Posts line item payments and adjustments to patient accounts according to established policy and procedures.
• Assists with troubleshooting and resolving issues related to individual payment entries, payment batches not balancing, and electronic files not processing as expected.
• Assists in researching information required for analysis of cash management operations.
• May prepare reports in conformance with legal requirements or organization needs.Resolves routine questions and problems and refers more complex issues to higher levels.
• May assist with special analysis, reconciles designated accounts, etc. within assigned functional area(s).
• Accepts cash, check, and credit card payments in person from patients or patient representatives, or other appropriate personnel related to other payment/deposit activity.
• Performs other duties and responsibilities as.

Qualifications

• Education: High School Diploma or equivalent.
• Experience: None

Why St. Luke's

A strong, talented staff is at the heart of St. Luke's Health System. We are the state's largest employer with more than 15,000 employees and a medical staff of more than 1,800 physicians and advanced practice providers. We're proud of our people who deliver skilled, compassionate care every day, and are looking to add dedicated individuals who will continue this same tradition of excellence.

About Wood River

Picturesque Wood River Valley is located in south-central Idaho, just over an hour north of Twin Falls. Experience the splendor of the Sawtooth National forest with crystal clear lakes and jagged peaks, and 250 days of sunshine amongst beautiful mountains and cascading rivers. The North end of the Wood River Valley is home to the world-class Sun Valley Resort. The region is truly nature's playground at its finest, offering many diverse all-season recreational activities such as golfing, biking, hiking, rafting and skiing.

Learn more about what the Wood River Valley has to offer you:

City of Ketchum | Sawtooth Wilderness | Sun Valley Resort | Sun Valley Opera | Sawtooth Botanical Garden | Sun Valley Museum of History | Sun Valley Center for the Arts | Easley Hot Springs | The Nature Conservancy in Idaho - & Ernest Hemingway's last Home

*St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.