Description

The IT Asset Management Administrator will understand and adhere to protocols and requirements for working in the Hospital's Critical Care Units and clinical environment. Support clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues.

REPRESENTATIVE RESPONSIBILITIES

Project Management

• Assist in planning and implementation of small and projects. Assist in management of project resource allocation. Track and document project deliverables. Constantly monitor and report progress to the appropriate stakeholders. Prioritize assigned tasks and projects based upon directives from supervisor. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions.

System Administration

• Ensure system integrity by testing and deploying updates across multiple operating systems and device types. Maintain standards in adherence with organizational & departmental guidelines and industry best practices. Make any necessary system/client changes based on organizational and departmental needs and collaborate with various functional groups to ensure other systems or applications aren't impacted by such changes. Package various software applications as needed using available tools. Responsible for small and medium scale deployments/updates to include testing, planning and scheduling. Continuously review existing configurations to ensure we are keeping pace with technology changes. Maintain currency in field through continuing education, literature and seminars. Implement this knowledge into the Client Services team.

Production Support

• Provide technical support and problem resolution assistance for production and process issues. Troubleshoot and decipher error messages. Resolves issues. Utilizes appropriate Change Control methods to implement system solutions. Proactive in the identification of potential issues and conceptualizing solutions. Participate projects to decrease downtime and system issues. Evaluate and monitor system performance and functionality to avoid potential issues as well as gathering information for future development needs or feasibility studies. Provide on-call support and handle incident resolution, problem determination and resolution during that time.

Customer Service

• Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers.

Collaboration

• Develop knowledge and professional skills through cross-training, literature and attendance at department meetings and vendor education. Develop and maintain positive relationships, both internal and external to CCHMC. Motivate people and encourage teamwork. Work well with others and fosters a positive team environment. Develop expertise in multiple Cincinnati Children's computer-based systems. Perform other duties as assigned.

Qualifications

EDUCATION/EXPERIENCE

Required:

• Bachelor's degree in a related field
• 0-2 years of experience in a related job discipline OR equivalent combination of education and experience