San Francisco Community Health Center (formerly known as API Wellness) is a federally qualified health center that provides culturally competent, high quality medical care, health services, education, and outreach. We transform lives by advancing health, wellness and equality. We strengthen the well-being of and lead under-served communities—of all races, ethnicities, gender identities, sexual orientations, and immigration statuses—toward justice and health. Founded in 1987 as an all-volunteer, community-based response to the AIDS crisis in communities of color, we are an anchor-organization for San Francisco’s Tenderloin neighborhood, and we also lead regional, statewide, and national programming.
We believe that everyone deserves to be healthy and needs access to the highest quality health care.
The Case Manager Level I is responsible for providing psychosocial assessments, coordinating medical care plans with primary medical and behavioral health providers, health education, supportive counseling, crisis intervention, benefits advocacy, and coordinating services within their program as assigned by their direct supervisor. Direct client work and interaction will be done both in the field and at the office.
Intake and assessment of new clients
Case management and advocacy services for clients
Basic HIV treatment education and advocacy, as well as general health education
Supportive counseling and developing service goals with clients
Provide information and referrals to external services and monitor referral completion
Complete necessary documentation, UOS reports and treatment plans in a timely manner
Participate in biweekly case conferences, monthly staff meetings, and in-service training
Participation in and compliance with agency quality assurance, peer review, clinical consultation
Work with Care Services Team to identify new clients’ needs and develop programs accordingly
Navigate and outreach clients as needed
Perform other duties and tasks as needed
Fully vaccinated against COVID-19, complete with booster shot, and able to show proof of vaccination
BA in a health sciences or social work-related field or AAA/CMH/CHW OR comparable work experience
One year of experience providing counseling, advocacy, education and service coordination and/or outreach work to disenfranchised communities
Knowledge of HIV /AIDS, STIs, substance use, mental health, social service, and probation system
Familiarity with issues in communities of color
Knowledge of harm reduction philosophy, client centered counseling, and motivational interviewing techniques and trauma informed care.
Must be adaptive, flexible and a team player
Strong verbal and written proficiency in English
Experience working with diverse sexual/gender orientations, the homeless, limited English speakers, and/or multiple-diagnosed individuals
Demonstrated excellence in attendance and reliability, interpersonal, organizational, verbal, and written communication skills
Familiarity and experience with Microsoft Word and Outlook programs
Detail-oriented with strong follow-through skills, including attention to and respect for detail
Must be able to sit, stand, and walk for extended periods of time
San Francisco, CA
We offer a comprehensive compensation and benefits package which includes: medical, dental and vision insurance, generous vacation, sick leave and holidays, one-month sabbatical, 403(b) with employer match, flexible work schedule, flex spending account, life insurance, long-term disability, professional development opportunities and more! (Benefits guidelines and eligibility vary based on tenure, employment status and FTE, among other factors).
San Francisco Community Health Center is an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. San Francisco Community Health Center does not discriminate on the basis of age, ancestry, citizenship status, color, creed, disability status, gender identity, HIV status, marital status, medical condition, genetic information, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other legally protected class.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records