Duke Homecare & Hospice offers hospice, home health and infusion services as well as serves as the home for the Duke Caregiver Support Program. Our Hospice team works closely with a patientâ€™s physician to provide comprehensive, individualized care in the comfort their home or at our inpatient hospice facility located in Durham. Our team of nurses, therapists, social workers, counselors, and chaplains help patients and their families manage advanced medical conditions.
Duke Home Health provides services in a patientâ€™s home that include skilled nursing, physical therapy, occupational therapy, speech therapy, social service, home health aides, and pain and wound management. Our infusion team comes to a patientâ€™s home to administer intravenous medications, including antibiotics and chemotherapy, to children and adults. Our nurses, pharmacists, dietitians, and patient services coordinators work under the direction of a patientâ€™s doctor to monitor needs and treatment.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet organization
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
In compliance with Duke HomeCare & Hospice philosophy, goals, policies, mission and vision, the Assistant Director of Duke Hospice Family Services is responsible for the provision of quality medical social work, bereavement, family, and volunteer services, operational effectiveness and efficiency of the delivery of care. This responsibility includes overall planning development and assistance in managing the responsibility for the operation of medical social work, bereavement, family, and volunteer services including program planning, revenue generation, problem resolution, personnel management and performance improvement. The Assistant Director of Family and Volunteer Services has oversight responsibilities for bereavement, social work, chaplain, and volunteer services at Duke Hospice.
Hospice, Home Health, and Infusion
Director of Hospice Services
Volunteer Manager, Leads, Clinical Social Worker, Social Worker, Clinical Counselor, Chaplain
MAJOR JOB RESPONSIBILITIES:
Lead an effective medical social work team of Volunteer Manager, Leads, Clinical Social Worker, Social Worker, Clinical Counselor, and Chaplain.
Mentor and lead through an interactive and motivational style which emphasizes individual strengths, defines vision in alignment with organization and health system goals. Create a culture of responsibility and accountability and facilitates the development of a highly functioning team.
Seek input from the interdisciplinary teams to build a positive and mutually supportive relationship which encourages the alignment of goals in providing excellent hospice patient care and excellent bereavement support for survivors.
Engage in program activities that result in enhancement and expansion of current programming.
Develop activities/programs to assist employees to navigate their professional and emotional needs that originate from the nature of their home-based care work with a focus on self-care and resilience.
Direct departmental tasks and delegates authority/responsibility to meet operational goals.
Inform Program Director of departmental needs and accomplishments.
Ensure operational reports are delivered within the established time frames.
Participate in certification, accreditation and audit procedures.
Responsible for oversight of the Performance Improvement Program related to Family Services, Bereavement and Volunteer Services.
Maintain a strong and positive presence in the community.
Actively engage in building and maintaining relationships with community members.
Oversight of the delivery of care within the Community Bereavement Service line:
Community client intake and assessment
Development and scheduling of professional workshops and in-services
Development of a referral base which includes community professionals in the mental health field
Participation in community based grief and bereavement initiatives
Perform other administrative tasks as determined by the Program Director.
Assist in the development of annual budget for assigned departments and monthly oversight of variances.
Monitor on-going revenue and expenses for Family, Bereavement and Volunteer Services.
Submit financial data as required.
Work collaboratively with other members of the leadership team and senior leaders in providing cost effective and efficient operations.
Work collaboratively with Director of Development to identify potential donor resources, secure grants for funding, develop opportunities for charitable giving through programming such as Lights of Remembrance.
Work collaboratively with staff reporting to Director of Business Development to ensure participation in community based events, health system activities and business development opportunities.
1. Ensure the supervision of timely and competent provision of
Client intake and assessment
Development and revision of client care planning
Completion of all required clinical documentation
Development of Grief Support Groups, Client Workshops, Professional In-Services, Staff Support, Pediatric Grief Support Services, Community collaboration, Public Speaking, Volunteer Training, Memorial Services.
Oversee the appropriate hiring of staff
Ensure that orientation, staff training and development programs are in place and provided to all staff
Ensure systematic evaluation of staff performance
Ensure personnel policies and procedures are followed and monitored
Develops and implements annual department volume statistics
Identifies and implements new programs to meet the needs of a diversifying client population
Ensure collaboration with hospice interdisciplinary group to assure the integration/coordination of bereavement support in providing day to day hospice patient care
Clinical & Quality
Identify performance that does not meet expectations; creates programs of continuous quality improvement, employs quality improvement models and systems of measure that move performance to goal expectation.
Proactively evaluates performance against policies and regulations to ensure quality performance and readiness for review/examination by regulatory or accreditation bodies.
Promotes expectation that Customer/Patient Satisfaction is equated with excellent customer/patient care and that the delivery of excellent care along the continuum of services available to DHCH clients is the responsibility of each individual staff member.
Monitor patient satisfaction outcomes and develops performance improvement activities to meet and exceed client expectations.
Provide direct client contact through the provision of bereavement support and education with a limited case load and time commitment.
Develop and maintain a thorough working knowledge of regulations and requirements affecting care delivery. Maintain functional knowledge of all service lines and unique challenges presented to the delivery of care within those service lines.
Continually monitor and manage all services provided within the continuum of care and ensure the quality, effectiveness and timeliness of the care provided.
Provide effective leadership for staff and collaborate as a member of the hospice leadership team.
Effectively participate with staff in the accomplishment of organizational goals by interpreting those goals to local level operations.
Demonstrate knowledge, understanding and the ability to work effectively and collaboratively within DHCH and the larger health system.
Demonstrate excellent written and verbal communication skills.
(Above and beyond what is stated in the DUHS job description)
Education and Formal Training
Master's Degree in Social Work strongly preferred
LCSW Strongly Preferred
Hospice & Palliative certification for Social Workers, preferred
Professional Work Experience
A minimum of 5 years of related post graduate degree experience is required. Hospice and home-based care experience with direct bereavement experience preferred. Management or supervisory experience in a hospice and home-based care setting is preferred.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.