Job Summary The Clinical Nurse Care Manager (CNCM II) position supports the healthcare team in transitional care by being a liaison between patients, their families, doctors, and health care providers. CNCM II facilitates transitional care, with the underlying objective of enhancing the quality of clinical outcomes and patient satisfaction. In addition, the CNCM II helps to drive change by identifying areas where performance improvement is needed (e.g., day to day workflow, process improvements, patient satisfaction). CNCM II is accountable for patients caseload and plans effectively in order to meet patient needs across the appropriately deemed continuum of care, provide family support, manage the length of stay, and promote efficient utilization of resources. CNCM II advocates for patients and coordinates patients care and work with other health care professionals to determine patients goals and create both short term and long term plans. CNCM II participates in quality improvement activities, exemplifies professionalism, and promotes a customer-friendly environment by utilizing ServiceFIRST behaviors in interactions with patients, families, and staff members.
Degrees: Graduation from an accredited school of Nursing with a Bachelors degree in Nursing required, MSN - preferred.
License & Certifications: Registered Nurse; Licensed to practice nursing in the State of Texas. Related specialty certification - required Basic Life Support CCM or ACM or ANCC - required
Work Experience: Four (4) years experience as RN appropriate area assigned required; Two (2) years experience in Case Management, Quality Management, Coding required
Management Experience: Two (2) years leadership/clinical experience preferred.
Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing/ Correspondence, Writing/ Reports
Proficiencies: MS Word, P.C.
Knowledge/Skills/Abilities: Analytical, Medical Terms, Mathematics
Work Schedule: Weekends, Holidays, Flexible, Travel, On Call
Equipment Operated: PC and typical medical equipment related to job duties.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.