Customer Care Specialist Senior, Geisinger Health Plan (work from home Pennsylvania)
Job SummaryServes as the main point of contact a customer makes with the health plan. Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up. Ensures customer satisfaction and a positive experience. The Customer Care Specialist Senior will be a subject matter expert in two or more of the health plan lines of business. Provides support and mentoring to newly hired staff.Job DutiesProvides customers with knowledge of plans, products, systems, and processes to resolve customer issues/concerns. Serves as primary contact for customers. Maintains strong relationships with customers through telephone contact, written
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