Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.Essential Responsibilities: Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services. Oversees social services case management activities. Manages staff activities, ensures their competencies, and develops/presents inservices. Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.