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National Council of State Boards of Nursing

Chicago, Illinois

The Synergy Organization

Reading, Pennsylvania

University of Texas MD Anderson Cancer Center

Houston, Texas

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Fred Hutchinson Cancer Center

Seattle, Washington

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Carilion Clinic

Roanoke, Virginia

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Hospice of the Fisher Home

Amherst, Massachusetts

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Seattle, Washington

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Sonic Healthcare USA

Rye Brook, New York

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Danville, Pennsylvania

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Harris Health System

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Geisinger

Shamokin, Pennsylvania

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Geisinger

Bloomsburg, Pennsylvania

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UNM Hospital

Albuquerque, New Mexico

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Customer Service Representative I, Geisinger Health Plan - Enrollment
Job SummaryAssists in resolving customer concerns, providing appropriate education/instruction and maintaining customer satisfaction by providing the highest level of customer service in only one of the Primary Functions (enrollment, claims or phones). Actively participates in cross training, improving processes within the Customer Service team.Job DutiesResolves and reconciles enrollment reports and all related eligibility issues by following policy and procedure as well as any state legislated coverage and eligibility guidelines.Initiates communication and literature to the newly enrolled Health Plan member, dependents and employer groups.Interprets and appropriately applies rules and regulations in contractual agreements and with employer


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