Nemours is seeking a Growth Operations and Outreach Manager for our Administration surgery department in Wilmington DE.
This position is responsible for providing leadership, organization, planning, direction, and coordinated administration of program outreach, patient throughput, scheduling, and operational efficiency. This position will have a strong focus on data analysis, quality assurance, and improvement initiatives. This position supports the Director of Operations - Surgery and is responsible for providing leadership to maintain and achieve operational goals.
Track patient outcomes for surgeries conducted by all divisions within the Department of Surgery specific to the Advanced Delivery Unity (ADU) and neonatal surgeries.
Will utilize and build sophisticated databases and dashboards.
Perform outreach to Maternal and Fetal Medicine practices, Ob-Gyn practices, and other non-traditional referral sources.
This individual will act as the liaison between Nemours and MFM and OB practices throughout the DE, PA, NJ and MD to provide the information on the Nemours DoS.
Additional miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor.
In collaboration with team members and EPIC analyst, develop methods of collecting and tracking outcome data and provide analysis and trending information to senior leadership, team members and others as requested.
Monitor templates, identify opportunities to improve services, write reports, make recommendations, and implement changes to improve patient throughput, operational assessments, and productivity management.
Identify opportunities to improve services, make recommendations, and implement actions. Participate in organizational service excellence initiatives.
Embrace and consistently demonstrate Nemours Core Values. Create and support an environment that fosters teamwork, respect, cooperation, accountability and trust.
Performs other duties as required or assigned.
Participate in patient service provision as needed (in accordance with licensure if applicable), providing direct or consultative services to patients or community providers/families. Develop and provide oversight for area of specialty training program offered to community professionals. Provide mentorship and guidance to others providing care to children with hearing loss at our facility and satellites.
Organize records and resources for families and provide documentation for all patient visits as well as meetings with educational contacts.
Manage and create documents, folders, information packets and other marketing materials used in the programs.
Develop and implement educational plans for the families when needed in accordance and in concert with other parties.
Coordinate all resource materials related to associated programs as well as resources given to families related to education and hearing loss.
Present in-services or program information as requested to community providers or organizations. Coordinate educational requests and ensure patients/families and practitioners are appropriately informed of issues affecting program activity.
Completes all hospital mandatory annual trainings.
Maintains seamless documentation and calendar of appointments with families.
Master's degree in Business, Health Administration, or related field.
Demonstrated progressive experience in physician practice management.
Strong financial and operational management background.
Related clinical experience/ licensing/certification (nursing, physician assistant, etc.) preferred but not required.
License to practice in State of DE required only if applicable for field of study
A minimum of 3-5 years of demonstrated management of people experience required.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.