Disease State Management Care Coordinator - Remote
Location: Phoenix, Arizona
Internal Number: 120371686
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.(sm)
If you are located in Arizona, you will have the flexibility to work remotely* as you take on some tough challenges
Manages calendars and schedules appointments
Acts as liaison between patients, pharmacy, and other care teams
Propose members to enroll in various disease state management programs and obtain their approval
Follows job procedures and call guidelines
Advise members to receive specialized care and medication review by a clinical pharmacist
Available to attend Company programs, events, team meetings and/or conferences.
Uses data to compose and update confidential correspondence, reports, spreadsheets and other complex documents
Maintains current and archived files
Maintains phone lists
Provide receptionist responsibilities as needed
Establish relationships and collaborate with team members and external resource personnel to facilitate office operations
Maintains very strict confidentiality on all matters within the office
Other duties and responsibilities as assigned
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Certified Pharmacy Technician License or 2+ years of related experience as an administrative assistant to a team or medical assistant
1+ years of customer service experience
Intermediate proficiency with Microsoft Outlook, Excel, PowerPoint, and Word
Ability to travel up to 10% of the time as needed to local offices, providing your own transportation
Bilingual (English, Spanish)
Organized and dependable with independent problem-solving skills
Excellent communication skills. Must have good command of the English language, oral and written
Demonstrates accuracy and thoroughness and monitors own work to ensure quality
Team Player - works and collaborates with all employees
Professional appearance, pleasant telephone manner, and punctual
Able to prioritize multiple tasks while maintaining deadlines and being adaptable
Able to follow instructions, respond to management direction and solicit feedback
Leads with integrity
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.