Nemours is seeking a Lead Patient Services Rep for our Wimongton DE practices. This is a hybrid position with the administration support team. This position will primarily be responsible for working the DE Valley COB report and secondarily to support the admin support team with daily job functions conducted to support DV primary care. This position will also serve as designated back up supervisor when the primary supervisor is unavailable. Primary Functions: The Lead PSR oversees and provides resources to clerical associates (PSRs and MAs) by ensuring that any changes in workflow or processes are implemented accordingly. The Lead PSR monitors the ongoing clerical performance of the PSRs and MAs, provides coach