Position Summary

The Clinic Operations Manager - PCP is accountable for work flow, performance and overall management and operations of the designated clinic and other assigned areas. Under the direction of the Director of Operations, Physician Lead and Operations Analyst, the PCP Clinic Operations Manager is responsible for the oversight of the day-to-day activities. Responsibilities include: Delegating and supervises personnel swift resolution of patient complaint/satisfaction issues counseling and coaching support staff, daily staffing, schedule and template management and staff task assignments. Assists with Kronos oversight and management of staff leave requests; ongoing assessment of clinical and administrative work flows to maximize clinic throughput and efficiency. Ensures efficient and effective operations and administrative workflows with accordance with PCH customer service, safety and quality standards. The position involves planning and overseeing all operations and business related activities.

Education

• Associates degree in healthcare, business or related field OR a combination of education and related experience. (Required)

Experience

• Leadership experience. (Required)
• 2 or more years management experience in an ambulatory clinic. (Required)
• Pediatric experience. (Preferred)

Special Skills

• Knowledge of medical terminology, ICD/CPT codes, and understanding of HIPAA privacy laws. (Required)
• Advanced knowledge of electronic medical record systems (scheduling, documents management, etc.) (Required)
• Excellent customer service skills, both written and verbal. (Required)
• Ability to work effectively and professionally under pressure and proficient at issue resolution. (Required)

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About Phoenix Children's

For more information about the hospital, visit: http://www.phoenixchildrens.org.

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