SUMMARY OF POSITION: 

Serves each patient with the highest quality scheduling experience in every interaction every day.

Primary duties involve all call center activities, coordinating scheduling appointments for consultations, medical procedures, follow up visits. The successful candidate will be a strong communicator able to confidently and effectively collaborate with team members, other departments and patients. Candidate will need excellent organizational and time-management skills and should be familiar with call center communications, Microsoft applications (email, teams, word, excel), working within electronic medical records systems. 

MINIMUM QUALIFICATION(S): 

High School Diploma or equivalent required. 

One (1) year of medical office or healthcare scheduling experience required. 

Medical terminology required.

This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information. If you are unable to use our online application process due to an impairment or disability, please call 717-531-8440 between the hours of 7:30 AM and 4:30 PM, Eastern Standard Time, Monday through Friday, email hrsolutions@pennstatehealth.psu.edu or download our Accommodation Instructions for Job Applicants PDF for more detailed steps for assistance.

Union: Non Bargained

About Penn State Health

At Penn State Hershey, our mission is to enhance the quality of life and serve our community through improved health, the education of health professionals, and the discovery of knowledge. For us, service excellence is not only for our patients but also our employees. It means valuing each and every employee.

Connections working at Penn State Health