This position provides support to patients through education and coordination of resources, support programs, and services to assist with health related needs. The Case Management Coordinator guides patients and their families through the healthcare continuum by identifying barriers to care and assisting with access to needed resources to decrease barriers. This position performs follow-up tasks identified during the clinical/hospital assessment for management of patients across the healthcare continuum or when the patient is in the continuum and needs additional resource support.
About Fairbanks Memorial HospitalFairbanks Memorial Hospital is a non-profit facility owned by the Greater Fairbanks Community Hospital Foundation. A Joint Commission-accredited facility with 152 licensed beds, Fairbanks Memorial Hospital is the primary referral center for residents of Alaska's interior with a strong patient-to-nurse ratio and Shared Leadership Infrastructure. In addition to our exceptional clinical environment, our location offers incomparable lifestyle rewards away from work. In Fairbanks, small-town living, spectacular natural beauty and endless recreation combine to create a one-of-a-kind place to live, work and play.
40 Hours per week
8 Hour Day Shifts
Monday - Friday
Works with the patient to coordinate transitions into or out of a care setting in order to obtain appropriate services and benefits. This may include faxing information, performing referrals, arranging authorization and transportation, assuring transfer documentation completion, arranging DME, coordinating home health care, confirming arrangements, obtaining clothing, making physician or outpatient appointments, obtaining test results, obtaining medications, etc.
Help patients move through the complexities of healthcare by addressing non-clinical barriers to care such as lodging, transportation, lack of social support, financial issues and other services that decrease barriers to treatment.
Performs transfer of accurate, pertinent patient information between levels of care. Maintain accurate and confidential records documenting services provided. Performs follow-up calls to patients and providers regarding their experience and issue resolution.
Identify resources both internal and external and maintain referral information and resources in a database. Works collaboratively with team members; promotes collaborative relationships with vendors, community and referral resources.
May perform tasks such as routine utilization reviews, securing community resources/information or other tasks as related to clinical specialty. Participates in departmental improvements, Foundation initiatives and performs data collection for measurement of projects.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Foundation Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
High school diploma/GED or equivalent working knowledge.
The position requires a proficiency level typically achieved with 3 years of experience in healthcare as a Nursing
Asst, Medical Asst, Health Unit Coordinator, Patient Care Tech, etc.
Requires an understanding of medical terminology. Must demonstrate effective communication skills, human relations skills, strong organizational and time management skills and flexibility in responding to multiple demands
Bilingual, preferred in some assignments.
Foundation Health Partners is an EEO/AAP employer;qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Community owned and operated, the employees of Tanana Valley Clinic, Fairbanks Memorial Hospital and Denali Center feel a great responsibility towards our patients, our community and each other. People First.
We are dedicated to the delivery of compassionate health care. We believe in kindness and courtesy to every patient, every visitor, every employee, every person, every time.
It takes a tremendous variety of strengths to meet the health care needs of our unique community. We offer a wide range of careers – nursing, finance, housekeeping, culinary, engineering, information technology radiology, pharmacy, rehab therapies and more. As the largest private employer in the Interior, Foundation Health Partners employs some of the brightest, most compassionate people in Fairbanks.
If you want to make a difference, if you want to work with great people and if you want to earn competitive benefits, become an employee of Foundation Health Partners.
Foundation Health Partners is an EEO/AAP employer; qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.