General Summary

Assume 24 hour accountability for managing the functions of Social Work. With the Manager of Care Coordination and the Manager of Utilization Management, serves as the central resource to the Director of Care Management to develop strategies which are efficient, effective, timely, patient-centered, and support appropriate financial reimbursement. Accountabilities for the Care Management Dashboard. Collaborates with all disciplines, departments, payers, system partners, vendors, and community agencies to optimize clinical outcomes within best practice, ethical, legal, and regulatory parameters.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by staff assigned to this classification. They are not to be construed as an exhaustive list of all duties.

• Direct oversight of the Social Work Lead (s) and frontline staff.
• Completes annual and interim performance reviews for all staff and contributes to performance reviews of other professionals and support staff as requested. Develops a growth plan for each employee.
• Manages hiring and performance management of staff.
• Keeps key statistics and participates in the maintenance of the Care Management Dashboard, using data to better understand strengths and weaknesses of the hospital and department, and to determine needs, decisions, and strategies.
• Manages, and constantly evaluates staffing levels, assignments, skills, learning needs, and deployment of staff.
• Manages structure and process to facilitate participation by physicians, rehabilitation, pastoral care, care coordinators, and other health professionals in multidisciplinary care planning, care delivery, and discharge planning.
• Participates and fosters performance improvement within the department and organizationally.
• Oversees operational budget & funding for non-reimbursed post-acute needs
• Partners with physicians and the Physician Advisor (s) for effective relationships with physicians, services, specialties, etc.
• Facilitates investigation of patient care issues/complaints.
• Works with people and agencies in the community to improve responsiveness, capabilities, alignment, and evaluation of services to patients and families.
• Establishes collaborative relationships with local and national professional social work organizations, graduate and undergraduate education sites, community human service organizations, and UMMC Family Medicine and Psychiatry departments.