JOB SUMMARYThe Dir Customer Experience Testing will lead the quantatiive research arm of the research and testing team. This person possesses strong executive presence, is well versed in mixed methods research and testing, and has a proven record of building and directing strong teams. This Director is responsible for planning, developing, and leading consumer testing and customer insights data analysis for Baylor Scott and White Health (BSWH), which may include applying a variety of quantitative research testing methods, monitoring key customer metrics, and analyzing customer data and insights. Directs the analysis of consumer research testing results using statistical methods and delivers test outcomes and recommendations. Leads the development and implementation of quantitativ