To us, it's about living life to the fullest while serving our patients, teammates, neighbors and friends. We are dedicated and passionate in everything we do, seeking challenge and appreciating the routes that got us here. Whether our path is clinical or not, we all came to find balance and meaning in our lives within the work we are passionate about and the adventures we live.Vail Health has become the world's most advanced mountain healthcare system. Our updated 520,000-square-foot hospital opened in December 2020.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. About the opportunity:This position is responsible for oversight of Howard Head front office operations and administrative analyst functions. This includes scheduling, staffing, supervision of business operations team, monitoring of front office processes and procedures and administrative analyst functions.  This role serves as a liaison with other departments, ensures a positive and professional work environment where Vail Health Values are lived in accordance with our mission. What you will do:Oversees the daily operations of the non-clinical staff (educator, schedulers, patient representatives) at all Howard Head locations, including but not limited to all registration activities, scheduling, payment collection, and addressing general questions from patients, families, and Vail Health staff as needed. Oversight of non-clinical staff development.Works with Analyst team to ensure correct and timely coding and billing for all Howard Head locations. Assist in the analysis of the different service lines profitability and trends, and guides the organization in appropriately and effectively managing cost, and increasing revenue through the generation and interpretation of accurate clinical and financial data. Maintains Howard Head non-clinical staff schedules in an equitable and fiscally responsible manner. Including PTO and Sick call coverage. In conjunction with Directors will oversee front office budget as appropriate.Manages guidelines, policies and procedures, education modules, ongoing training, and competency oversight for the non-clinical team. In conjunction with the department educator this role will perform training and monitor the training needs of the non-clinical team.Monitors the quality and consistency of non-clinical operations, determine and monitor measures/metrics to evaluate non-clinical operations as it relates to the overall business.Provides leadership and direction to the non-clinical team, including on-boarding, training reviews performance management, delegating, and distributing job assignments, and maintaining a positive and professional work environment. This role will lead with Vail Health Values by communicating constructively with team members, identifying departmental and interdepartmental problems and resolving conflicts appropriately.Collaborates with department leadership on quality improvement initiatives focused on non-clinical operations.Serves as a liaison between therapy staff, non-clinical staff, physicians, office staff, and other departments with constructive, collaborative, and accountable communication.Conducts regular non-clinical team meetings.Able to perform all front office functions when necessary.Role models the principles of a Just Culture and Organizational Values.Perform other duties as assigned. Must be HIPAA compliant.This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. What you will need: Experience:2 years of health care experience in a patient access environment required.4 years previous supervisory experience required. License(s):N/ACertification(s):N/AComputer / Typing:Proficiency with Word, Excel, Outlook required.Experience with HH EMR, VH EMR systems and scheduling and registration software preferred.Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.Must have working knowledge of the English language, including reading, writing, and speaking English. Education:Associate Degree in Business or similar requiredBachelor Degree in Business preferredPay is based upon relevant education and experience per year.Yearly Pay:$66,757.63—$95,358.22 USD Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, DC, FL, GA, ID, IL, KS, MA, MD, MI, MN, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Benefits at Vail Health (Full and Part Time) Include:Competitive Wages & Family Benefits: Competitive wagesParental leave (4 weeks paid)Housing programsChildcare reimbursement Comprehensive Health Benefits: MedicalDental VisionEducational Programs: Tuition Assistance Existing Student Loan RepaymentSpecialty Certification ReimbursementAnnual Supplemental Educational FundsPaid Time Off: Up to five weeks in your first year of employment and continues to grow each year.Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching Life insuranceShort and long-term disabilityRecreation Benefits, Wellness & More: Up to $1,000 annual wellbeing reimbursementRecreation discountsPet insurancePRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility 

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