As a part of Duke Health's outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. Become a part of a team that values and invests in you.
Duke Eye Center of Winston Salem - 1340 Creekshire Way, Winston-Salem, NC
We are seeking a Clinical Operations Manager in our eye center located in Winston-Salem, NC to manage and coordinate ophthalmic medical support staff and ophthalmic clinic service activities to achieve continuous and optimal patient care within the eye center.
JOB DUTIES AND RESPONSIBILITIES
Coordinate diagnostic and treatment activities of the clinic with services of other departments to ensure effective patient care and efficient service.
Participate in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures, and develop cost-comparisons. Identify cost savings within the operation.
Actively participate on committees to achieve desired outcomes and ensure follow upon action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc.
Process data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance, and execute appropriate action plans.
Maintain liaison with professional medical staff and other personnel, faulty, and management in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic resources.
Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
Plan and schedule work for medical support staff ensuring proper distribution for all services, space and facilities for subsequent performance of duties. Plan and provide a weekly staff schedule and revise as needed. Approve leave and vacation time for staff, while being mindful of schedules and clinic flow.
Orient and train new medical support staff. Monitor staff training and daily hands-on instruction. Enforces regulatory and compliance requirements (HIPPA, jcaho, etc.)
Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
Directly responsible for all personnel action including, but not limited to, hiring, performance, appraisals, promotions, vacation schedules, and maintaining payroll records and time reports. Maintain current employee jcaho files for accuracy.
JOB ELIGIBILITY REQUIREMENTS
Work requires an education background generally equivalent to a high school education.
Work requires two years of post-secondary education, preferably in an allied health field.
Requires certification for Ophthalmic Technician or Ophthalmic Medical Technologist by the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) And 4 years of ophthalmology clinic technical support related experience, of which 2 years must be in a supervisory capacity. Additionally, diverse knowledge of patient care and eye problems along with extensive knowledge of ophthalmic anatomy, physiology and pharmaceuticals is also required.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.