Nemours is seeking a Director, Perioperative Business Operations for our Wilmington, DE location.
The Perioperative Services Business Director is responsible for providing organization, planning, direction, and coordinated administration for the operating rooms at NCH-Delaware, Deptford ambulatory surgery center (ASC) and Malvern ambulatory surgery facility (ASF)
This position exists to support the Delaware Valley (DV) Vice President, Business Operations along with the Assistant Vice President, Perioperative Services & Sterile Processing as well as the Surgeon-in-Chief (SIC). The Business Director provides operational leadership assuring that the Department maintains a patient/customer focus while achieving fiscal viability by meeting/exceeding budget and operational targets. The Director closely collaborates with the VP, AVP and the SIC developing strategic, operating, and financial plans to accomplish the Enterprise Mission and goals.
The Director communicates with key members of the Hospital, Physician Practice, Risk Management, Quality, Safety, Compliance, Operational Finance, and all other stakeholders necessary to develop support profitable surgical volume growth across the DV.
Dynamic complex problem solving Excellent communication skills Advanced Microsoft Office skills including building financial models & projections Strong decision-making skills Interpersonal skills, including excellent written and verbal communication Flexibility to accept miscellaneous duties and responsibilities, as may be assigned from time to time by employee's supervisor or surgical leaders
Budget owner & Performance Metric user
Primary Periop user of Harmony financial system, including monitoring and analysis of financial statements, budget variances, and performance indicators. Compile monthly updates for Periop AVP, VP, Business Operations and SIC
Partner to Operational Finance building annual budget
Focus throughout fiscal year on metrics designed to improve financial performance relative to prior year and inline with five year target
Supply Chain management
Lead and manage Perioperative Supply Chain team
OR Inventory Implant Coordinator
3x Supply Chain & Logistic Techs
Shepherd new equipment, instrument and supply requests through RVP and other approval / assessment processes
Collaborate with Clinical Engineering to manage equipment fleet including projecting retirement and replacement for Capital Budget planning purposes
Manage surgical contracts and vendor relationships including
Clinical Service Contracts like one for Christiana ophthalmic scrub tech coverage plus specialty eye surgery supplies
Surgical equipment and instrumentation
Sterile Processing Department maintenance agreements on capital equipment (Steris), instrument maintenance (IMS), 3rd party telescope repairs
Software agreements including Sterile Processing Management (SPM) and Bluefin (IFU repository)
Collaborate with Purchasing, Legal, Nursing & surgeons to negotiate favorable contract terms.
Draft business requirements to document needs contract will address
Develop Harmony reports, tools & workflows to match OR supply cost by division
EPIC OpTime & OR Scheduling
Lead and manage scheduling team including 2x Administrative Assistants based at NCH-DE and counterparts at ambulatory surgery facilities
Collaborate closely with OpTime clinical application team to develop & implement EPIC enhancements that improve efficiency, functionality and workflow
Ensure accurate Charge Capture and improve Revenue Cycle performance
Ensure integrity of Charge Master, Item Master and other related datasets/tables
Understand insurance claim processes and terminology
Understand hospital/physician billing and medical terminology
Be tactful and straight forward with difficult situations
Ability to maintain confidentiality
Ability to maintain composure during high pressure situations
Strong interpersonal/human relation skills
Ability to persuade and influence
Strong advocacy for Nemours balanced across multiple OR sites
Special projects and other duties as assigned
Master's Degree preferred.
Bachelors degree plus relevant Master's coursework with significant Perioperative experience
More than 5 years of job-related experience required.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.