Overview: ANNUAL SALARY: (DEPENDING ON SKILLS/EXPERIENCE): $136,327.08 - 231,712.69
The Director of Clinical Services provides leadership, design, implementation and oversight of programs and best practices that ensure optimal standardization, integration, growth and quality for all Medical Service Lines (including Laboratory and Pharmacy, but exclusive of Imaging) and their respective sites across the enterprise. These responsibilities include oversight of physician practices, treatment centers, and their related clinical staff. The Director is responsible for driving, supporting, and modeling a service oriented culture focused on employee engagement, quality, patient safety, service excellence, fiscal responsibility (including capital, operating budget, and revenue management), and the overall patient and referring physician experience. Directs and oversees the day-to-day clinical operations as well as direct management of service line clinical site leadership. Responsibilities:
Collaborates with clinical Service Line leaders and Site Managers to ensure seamless operations and sharing of joint resources.
Effectively manages all Service Line Clinical Departments across all locations, to provide the highest level of service and availability for patients referred internal to Epic Care, as well as from external referring physicians.
Visits Clinical and Treatment sites on a scheduled, rotating basis and on an unscheduled basis and interacts face-to-face with department staff and physicians to discuss operational issues and potential improvements.
Oversees the business aspects of clinical operations within the assigned Service Line Clinical business units (including treatment centers as appropriate); provides project management and associated business development assistance for the assigned business unit to achieve target revenue and profitability.
Works closely with Centralized Clinical Services and Revenue Cycle Departments to ensure appropriate levels of patient engagement, as well as processed in support of authorizations, coding, and collections.
Responsible for the development, maintenance and operational adherence of all departmental SOPs, Job Descriptions, and Policies/Procedures
Ensures associated offices and treatment centers processes for support contracts, equipment and supply purchasing, billing, collections, and reconciling are followed via audits to ensure timely availability of needed items are provided from the correct vendors and the lowest possible price.
Responsible for keeping abreast of new treatment options and other new procedures which might include new billing requirements for documentation and/or CPT coding (including new J-Codes) as well as specific issues with Payers; and informing/working in conjunction with Revenue Cycle team members to ensure no delays in billing and collections can occur.
Directs, oversees, and manages the Quality, Safety & Compliance Departments with responsibility for the entire practice, evaluates information to determine compliance with standards by using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Works with other Service Line leadership to ensure these departments provide and appropriate resource to the enterprise. This includes working with the HR Director and Safety & Compliance Officer, to ensure staff education leads to a safe and compliant workplace.
Continually looks for new ways to integrate technology to improve quality, reduce costs and remain compliant.
In collaboration with each Service Line Medical Director, runs/moderates all departmental meetings and provides regularly scheduled status reports to the Executive Director.
Establishes, tracks, and makes recommendations based on KPIs for each Service Line while balancing focus on profitability and quality of care.
Works with the Human Resources Department and utilizes relevant Epic Care systems to manage the salaries and metrics for all staff in for each Service Line; and uses the deliverables systems to produce periodic reporting on staffing to be reviewed monthly with the Executive Director.
Responsible for recruitment/retention of staff for each Service Line (i.e., candidate screening/selection, travel/interview logistics, inclusion of appropriate staff and physicians in the interview process, and contacting professional references).
Responsible for developing and updating onboarding program for new hires specific to the needs of each Service Line.
Works with the Site Managers, the Medical Directors of each Service Line, the Finance Department, and the Executive Director to prepare the operating budget for each Department/Service Line. Uses departmental financial information to monitor and explain variances from established budgetary parameters, and uses the deliverables system to monitor and regulate KPI's to ensure the most cost-effective levels of quality service for patients and providers.
Bachelor's degree in nursing, or another clinical field required
Advanced degree in nursing, healthcare, or business field (MSN, MBA or MHA) strongly preferred.
Current state licensure for applicable clinical educational background.
Current CPR certification required
Minimum seven to ten years direct clinical experience in an oncology practice or clinic setting
Minimum five to seven years prior management experience with increasing levels of responsibility.
Experience in Oncology/Hematology office clinical management.
Strong business acumen, action oriented, assertive and confident
Oncology certification preferred.
Healthcare Quality Improvement certification (i.e. CPHQ, Six Sigma) a plus