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Manager Customer Experience 1
JOB SUMMARYThis role will be responsible for managing the cross-functional team members and the day-to-day team activities of 1-2 journey solutions focusing on enabling cross-functional collaboration, coordination, and delivery of exceptional customer experience. This role will collaborate and partner closely with clients, vendors, and other departments to help collectively further BSWH's strategic initiatives. There will be a heavy emphasis on problem solving capabilities (e.g., gather market research on best practice, identify root cause behind issues, connect with industry leaders to validate assumptions, right-to-left thinking) and supporting the CX Director in translating vision into an actionable portfolio of solutions. They are also expected to manage Journey Archit


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