DescriptionUCLA Health runs and operates over 270 outpatient clinics located in Southern California with over 3,000,000 outpatient encounters annually. Working under the direction of the Senior Director of Patient Access, Director of Quality and Support Services has overall administrative responsibility for all Quality Assurance (QA) Team, Coaching, Training and Patient Services Teams. As a part of the Patient Access Organization (PAO) Senior Leadership team, this role is critical to  ensuring call center agents are trained to accurately support patients with their access needs. The Director of Quality and Support Services will