DescriptionThe ITSM & ServiceNow Program Manager will report to the Identity Platform Architecture & ITSM Manager and oversee the ServiceNow Platform and integration of ITSM processes for UHIT and non-UHIT stakeholders.  This role is responsible for ServiceNow and ITSM request intake, workflow development, queue management, project and resources management, reporting and updates, and service as a liaison between the customer and development team.  In this role, you will support the developers and system admins who are responsible for the customization and enhancement of the ServiceN