Acts as a support to the Manager in the daily management of the department. Manages the daily workflow and work schedule for Case Management. Assists the Manager in assuring continuity and quality of service and care in collaboration with Overlook's care coordination process. In the absence of the Manager will fulfill those responsibilities essential to the department's effective operation. Collaborates with the SW Supervisor to coordinate time off to ensure consistent coverage for the department. Assists office staff with problem solvingActs as a resource to the case management staff. In collaboration with the Manager, makes recommendations for growth, learning needs and assures that performance meet