Job SummaryProvides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients' acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice.Job DutiesPerforms a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.Initiates and coordinates emergency treatment when necessary.Prioritizes incoming high priority telephone calls addressi