Job SummaryProvides leadership, direction, and management oversight for continuous improvement of the standard Guest Services operating model within the facility; Provides staff leadership, making sound business decisions supporting the hospital's mission and vision. Demonstrates leadership in providing an optimal environment for patient care, safety, service, and value. Manages the department's day-to-day operations; ensures a consistently high level of cleanliness and aesthetics to patients, visitors, and staff.Job DutiesManages departmental budgets (e.g., capital, projects, supplies, operations).Manages the necessary and required resources for the guest services department and provides recommendations for staffing levels, products, and equipment.&#