The Registered Nurse, Care Manager is responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care in the Nursing Ambulatory Care Patient Align Care Team (PACT) Team-Let Services. The Registered Nurse Care Manager assumes responsibility for the coordination of care focused on patient transition through the continuum of care, patient and family education, patient self-management after discharge, and supporting factors that impact customer satisfaction. Considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences Established Standard Operating Procedures, polices, and guidelines for the Ambulatory Care PACT Team-let services, he/she administers