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Nicklaus Children’s Health System

Miami, Florida

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Manager Nursing Contact Center Operations
Overview The Nursing Manager manages nursing practices in the contact center setting in collaboration with the medical director. This includes nursing practice within symptom-based triage, patient education, result management, and protocolized medication refills while aligning all functions with quality and safety, regulatory compliance, finance and other operational accountabilities. The position requires understanding of contact centers and the interrelatedness with partners and developing/executing strategic plan for functional areas. Responsibilities/Job Description Job Expectations: In partnership with the Medical Director, Nursing Practice and Education team, assures that evidence based


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