Stanford Children's Health - Lucile Packard Children's Hospital
Location: Palo Alto, California
Internal Number: 9394252
General/ Environmental Service
1.0 FTE, 10 Hour Day Shift
At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
This paragraph summarizes the general nature, level and purpose of the job.
The Director of Environmental Services is responsible for ensuring the hospital is maintained at the highest standard of cleanliness. Responsible for overseeing the development and deployment of Environmental Services programs, quality controls, daily management of cleaning, sanitizing, disinfecting and overall general aesthetics. Supports over 1.2 M square feet including clinics, Surgical and Interventional platforms, outdoor gardens, HAI/quality programs, and all waste streams. Oversees the vendor providing housekeeping at Stanford Children's Welch road sites. Assures all regulatory standards are met. Directs business practices in order to uphold Stanford Children's Health mission and values. Develops new and emerging business solutions for sustained growth and effective day-to-day operations.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.
Maintains and implements sanitary and safety conditions and training to adhere to auditing procedures and statutory regulations
Active Daily Management - Plan, organize, and direct the work of the Environmental Services department including strategic planning, establishing goals and objectives, controlling costs and improving efficiency and service delivery effectiveness. Apply Lean concepts and tools to promote ownership of operational performance and reinforce continual improvement efforts.
Prepares and maintains departmental reports and records, collecting statistical data for administrative and regulatory purposes. Creates a monthly dashboard to track quality, financial and HR metrics.
Surveys regularly all departmental procedures for adherence to sanitation, infection control, regulatory compliance, safety and patient confidentiality standards. Provide feedback to staff in a transparent and consistent manner.
Prepare for the activation of small and large scale projects and the subsequent repurposing of the existing buildings for continued patient care use. Ensures operational readiness inclusive of labor and non-labor requirements.
Oversees expenditures to control department financials
Develops departmental budgets, utilizing trends, completes monthly variance reports including identifying trends and developing plans to mitigate any negative variances.
Leverage productivity and staffing modelling systems to actively and dynamically manage daily operations (position control). Utilize analytics and technology to correlate and predict volumes and customer requirements.
Oversees vendor negotiation, contracting, invoicing and purchasing. Designs business workflows responsive to time sensitive needs, but also cost-effective with adequate controls and oversight.
Directs daily property maintenance, housekeeping and custodial service operations in order to provide quality services
Accountable for the execution of product and service quality by maintaining highest level of delivery
Provides leadership in implementing and sustaining initiatives to improve Patient Satisfaction. Instill accountability for providing consistent positive patient interactions that differentiates the organization as a healthcare leader.
Consult with Administration and management peers regarding the functions of the department in their areas of responsibility to ensure customer satisfaction.
Innovation & Education
Oversees sustainability initiatives related to environmental services. Provides input to the Stanford Children's Sustainability Plan
Provides an ongoing effective in-service program for all employees of the Environmental Service Department. Maintains documentation of any training. Coaches staff on performance, career development and teamwork
Continuously maintains knowledge of Industry Best Practices to improve service, quality, safety and patient satisfaction. Ensures a systematic approach consistent with accepted industry standards. Applies operational principles that acknowledges the unique nature of a complex care environment. Ensures the department is in alignment with industry benchmarks for patient satisfaction.
Ensures own expertise and that of the division / operational area is up-to-date, working with individuals to fulfill their development and training requirements.
Coaches managers on how to identify and proactively mitigate potential points of team conflict
Respect for People
Provides team leadership by ensuring cohesiveness of the department and stakeholders
Promotes and supports workplace diversity initiatives
Establishes a safe work environment for employees by ensuring equipment safety and compliance with LPCH safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance. Implements programs to decrease worker injuries, in consultation with environmental, health and safety (EHS).
Foster a culture that inspires commitment to the vision, mission, and values of the organization. Ensure employees are recognized, valued, and supported. Develop and implement strategies to elevate employee engagement and increase resiliency
Oversee personnel practices including recruitment, orientation, training, retention and performance management of staff within the department according to departmental and hospital policy.
Communicate with staff to keep them abreast of policy changes, new procedures, standards of performance, and departmental/hospital activities and follows up to ensure understanding. Creates opportunities and forums for discussion and idea sharing
Ensures all employees have proper supplies, equipment and uniforms.
Mitigates staff concerns regarding issues by investigating allegations and taking appropriate action
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree in business administration, management, or a related field
Experience: 7 years of experience in Environmental Services leadership in healthcare.
License/Certifications: None Required
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Technical expertise in Environmental Services for healthcare.
Familiar with the use of personal protective equipment, housekeeping supplies, OSHA standards, housekeeping equipment, DNV standard, Title 22 technical procedures.
Must have knowledge of Hazardous Waste Handling, Medical Waste Act or Linen Room management.
Proven effectiveness at influencing senior executives and delivering cross functional global initiatives
Able to operate at a strategic, tactical and detailed analytical level
Excellent communicator able to express themselves succinctly and with clarity
Analytically strong and able to interpret data to develop concepts to drive
Resilient and able to deal with ambiguity, changing priorities and differing needs of the business
Ability to work effectively cross functionally, bringing teams together to deliver shared goals
Results-oriented "change agent" who can understand different points of view and effectively manage big-picture and tactical execution
Ability to work in a fast-paced, hard-driving culture with a lean structure, demonstrated ability to success in and drive a culture of performance
Ability to collaborate, motivate and lead globally through others and influence the achievement of common goals
Ability to foster a culture of engagement, respect and teamwork amongst the staff
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Equal Opportunity Employer
Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.