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Program Director - Contact Center Technology(work from home)
Job SummaryServes in a leadership role to scope, prioritize, and deliver effective patient access analytics and optimal use of access related technology to meet business imperatives. Aligns policy, workflow, systems, and data to optimally meet the organization's access needs. Scope includes leading the team responsible for gathering analytic requirements, developing and aligning dashboards, reports and analytics related to patient access, Patient Contact Center and overall access related system performance. In addition, the scope includes accountability for the technology strategy, implementation, and optimization of Access and Contact Center Technology. Through partnership with key business partners, will leverage technology solutions that promote improving the patient experience
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