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Assistant Director-Contact Center Operations, Care Connections
Description Assistant Director-Contact Center Operations, Care Connections (Remote) JOB SUMMARY: The Vanderbilt University Medical Center Patient Access Services (PAS) - Assistant Director - Contact Center Operations will operate within the Care Connections Contact Center. The role will be responsible leading and overseeing a team of 15 - 18 Access Center Managers, with ultimate accountability of 200+ frontline associates. The role's primary focus will be to organize, plan and monitor the daily operations of the inbound patient contact center. Provide high quality services while meeting Service Level Agreements (SLA), improve call performance, increase use of resources and adaption of new proven technologies to drive eff


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