POSITION SUMMARY: The Production Support Manager provides supervision to the staff that supports the use of practice management, electronic health record and other clinical informatics applications and software. Responsible for system maintenance updates and on-going user support for health center and administration applications. Monitors ticketing system to ensure service level agreements are met and staffing is appropriate. This position manages the development of an internal knowledge base and external workflow documentation. SPECIFIC DUTIES: Supervises team who provide technical support to health center staff on application issues. Process performance evaluations for d
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