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MemorialCare Health System

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Raleigh, North Carolina

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RN Patient Liaison - Patient and Professional Advocacy
Job SummaryEvaluates the quality of health careby evaluating the quality of services ordered or performed by the System's professional health care providers including practice analysis, inpatient hospital and extended care facility utilization reviews, medical audits, ambulatory care reviews, claims reviews, and the compliance any health care facilities within the System. Responsible for coordinating and implementing the Performance Improvement goals and objectives, specifically those related to customer service, patient satisfaction and clinical risk management.Job DutiesCollects and analyzes patient complaint and grievance data to identify opportunities to improve patient and customer services in a collaborative role with management.Investigates and


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