Summary: The Chief Experience Officer acts as the system champion dedicated to creating a world-class culture of excellence and providing strategic leadership for overall human resources, marketing, mission integration, and community outreach efforts including a commitment to CQI (continuous quality improvement) principles. This culture will be a key differentiator for Lutheran Senior Services as we build an environment that promotes a superior experience for residents, clients, and families, as well as a satisfying and empowering working environment for staff. The Chief Experience Officer works with all departments to plan and enact improvements focused on a person-centered approach to every interaction, the delivery of care and ser
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