Job ID: 22-25134 Type: Regular Full-Time System Office 1120 Building
Making life better – for your team, your patients, your community. If that defines everything you do, and if you want to empower others to do the same, you may belong at Legacy optimizing our outpatient clinics in collaboration with physicians and physician leaders.
The Administrative Director for Acute Care Medicine works as a professional colleague with the physician director of the hospital medicine practice(s) to collaboratively lead and manage the clinical practice. The Administrative Director and the clinical leader will form a leadership dyad in which each dyad partner has a defined set of responsibilities, but both dyad partners are responsible for working together to ensure a successful and sustainable practice. Generally speaking, the Administrative Director is primarily responsible for management functions pertaining to effective practice operations, while the medical leader is primarily responsible for ensuring effective recruitment, onboarding, deployment, development, and performance management of an appropriate number of high quality clinicians. However, both dyad partners are expected to collaborate effectively to support the needs of the practice.
Works with clinical dyad partner and institutional leaders to provide strategic direction to the hospitalist program, including:
Facilitating a collaborative and inclusive process for the development of a strategic plan for the hospitalist program.
Active participation in designing and implementing a periodic business plan.
Collaborates with clinical dyad partner to develop written annual objectives for the practice that are consistent with that practice’s business plan, the broader goals of the hospital, and current health system priorities.
Assists clinical dyad partner in the preparation and presentation of annual reports to medical group and hospital leadership.
Works with clinical dyad partner to support and implement the practice’s business plan and achieve established objectives.
Actively works on an ongoing basis to identify opportunities to improve the performance of the practice and enhance the value the practice contributes to the larger organization.
Ensures an adequate operations management infrastructure for the practice, to include an adequate number of support staff with clearly defined roles, IT infrastructure, office policies and procedures, etc.
Manages the business office(s) for the practice. Supervises office staff responsible for all operations support activities including timekeeping/payroll, front end revenue cycle processes, credentialing, filing, relaying messages, etc.
Works with clinical dyad partner and organizational process improvement resource staff to optimize clinical staffing and workflow based on workloads and institutional expectations, within budget constraints.
Works with clinical dyad partner to ensure creation and communication of clinicians’ work schedules.
Takes the lead in establishing written policies and procedures for the operation of the practice, seeking collaborative input from clinical dyad partner and other stakeholders. Ensures communication of applicable policies and procedures to clinicians and staff.
Serves as administrative liaison with the billing department.
Education: Bachelor’s degree in a related field or equivalent experience required. Master’s degree in healthcare or business administration preferred.
Minimum of six years progressively responsible experience within a healthcare environment.
Minimum of three years experience as administrative leader for hospital medicine programs to include: Inpatient Medicine Service, Critical Care/Intensivists and Cardiovascular Services preferred. Prior physician office/clinic experience preferred.
In-depth knowledge in developing, implementing and managing staffing systems/designs that efficiently and effectively support clinic operations.
Demonstrated ability to effectively work with physicians.
Experience in implementing chronic disease management principles and systems preferred.
Knowledge of administrative and managerial systems and roles.
Knowledge of financial and marketing systems.
Knowledge of healthcare issues, demographics and payment systems.
Experience in a competitive, managed care market.
Project management experience.
Excellent organizational and writing skills.
Strong business analytics skills.
Effective personal communication and interpersonal skills, including conflict management, group facilitation, and ability to interact credibly and effectively at all levels of the organization.
Formal training in Lean, Six Sigma or other similar process improvement methodologies a definite plus.
Skills: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Experience using every day technology tools (email, spreadsheets, word processing, voicemail, internet/intranet) to access, organize and store job-related information.
LEADING AT LEGACY
Demonstrates the ability to act consistently with Legacy’s Values in Action, exemplifies our core organizational values, and exhibits the leadership competencies outlined in Leading at Legacy.