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Posted: 29-May-25
Location: Los Angeles, California
Internal Number: 147648838
UCLA Health is seeking a highly organized and compassionate professional to oversee the administrative operations of our Heart Transplant Program. In this vital role, you will manage the end-to-end heart transplant evaluation process and support the Center’s financial and administrative practice management.
Key Responsibilities:
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Coordinate the complex heart transplant evaluation process, ensuring a seamless experience for patients and their families.
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Work closely with Transplant Nurses to manage patient communications and guide families through each step of the journey.
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Obtain insurance authorizations and manage timely data entry into the heart transplant database.
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Maintain a registry of referring physicians and serve as a key point of contact for diagnostic updates and evaluation status.
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Triage incoming calls and facilitate clear, timely communication with patients and referring providers.
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Supervise administrative staff, and work-study students, fostering a collaborative and efficient team environment.
Required:
- Demonstrated interpersonal skills in interacting with persons of various social, cultural, economic, and educational background for the purpose of arranging consultations and hospital admissions
- Oral communication skills sufficient to obtain and relate information clearly and concisely.
- Organizational skills in coordinating varied activities within the hospital and community
- Demonstrated ability to interact in a calm and professional manner with patients and to display patience and diplomacy in dealing with physicians and patients from many diverse backgrounds
- Problem solving skills sufficient to anticipate potential scheduling problems and ability to devise and suggest alternate approaches to dealing with conflicting demands
- Ability to handle several different phone calls at once, coordinate changes in appointments and schedules by doctors and patients on very short notice
- Working knowledge of working with physicians and patients in a large multi-physician group in a front office setting similar to private practice
- Ability to work in a small area with other individuals and in an atmosphere of frequent interruptions
- Skills in recognizing an emergency situation and taking appropriate action
- Working knowledge of the insurance authorization process
- Working knowledge of standard accounting principles to ensure accuracy and integrity of cash collections
- Knowledge of UCLA policies and procedures
- Knowledge of the UCLA Medical Center and various labs
- Knowledge of Transplant database management, Hospital and Scheduling programs
- Knowledge of medical terminology, preferably cardiovascular terminology
- Knowledge of supervisory principles, including training, evaluating performance and recommending disciplinary action if necessary.
- General knowledge of UCLA Work Study hiring guidelines and policies and procedures on timesheet collection and review
