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Posted: 04-Jun-26
Location: Phoenix, Arizona
Type: Full Time
Internal Number: 1024642
Position Summary
Hybrid in Office 2-3 days per week.
The Clinical Risk Program Manager collaborates with senior leaders and key stakeholders or experts, (e.g., Clinical Operations, Patient Safety, Supply Chain, Legal, and Regulatory Services), throughout PC to investigate risk incidents and to develop system-wide responses to risk issues that impact specific groups or the entire organization with policies/procedures, guidelines, tools, forms, and education/training. Utilizing his or her clinical background, the Clinical Risk Program Manager collaborates with leadership and stakeholders (specifically Quality/Safety) to lead the strategy and implementation for risk preventative policies and procedures to help Phoenix Children`s reduce loss and increase patient safety. In addition, this position may serve as a liaison between patients, families, and all hospital departments, facilitating conflict management and complaint resolution to achieve optimal communication between patients and healthcare team.
Education
- Bachelors of Science in Nursing (BSN) or a related field. (Required)
Experience
- Three(3) or more years of experience in one (1) or more of the following fields: Registered Nurse, Respiratory Therapist, Pharmacy Tech or other clinical experience in the healthcare profession. (Required)
- Three(3) or more years of experience in Risk Management, Quality Improvement, or other loss prevention techniques and operations. (Required)
- Possess project management skills as well as strong verbal and written communication skills. Ability to effectively listen, present, discuss, report, and explain trends and patterns. (Required)
- Must possess high level of interpersonal diplomacy, finesse and negotiation ability to influence a wide variety of stakeholders, many of whom have responsibilities and interest that are distinct from those of Risk Management. (Required)
- Possess a comprehensive knowledge of healthcare Risk Management and loss prevention techniques and operations. (Preferred)
- Proficient in data analysis, statistics, risk evaluation, interviewing skills, investigation skills,
and medical terminology.
(Preferred)
Certifications
- ARM and/or CPHRM (Preferred)
Special Skills
- Requires significant use of personal computer, phone and general office equipment and databases. (Required)
- Must be proficient in the use of Microsoft Office products (Word, Excel, Power Point). Medium to expert level of expertise using various types of office software (claims database) and electronic medical records. (Required)